Frequently Asked Questions
So, you have some questions. Hopefully, here, you may find some answers
Could you tell me what wax you use?Our wax is a blend of hydrogenated Soy, Coconut and other sustainable oils and is 100% plant based. It contains no Beeswax or petroleum derived products. It also has a naturally wonderfully creamy colour.
Yup, it's totally fine. Soy & Coconut wax is all natural so changes in ambient temperature can affect it but will never affect the integrity of the candle itself. This is just the fragrance oil being drawn to the surface. Once you light it up again, the oil will just blend in with the wax again and smell just as amazing as ever!
How do I stop my candle "tunnelling'?
Always let your candle burn until you have achieved a full melt pool across the top of the surface of the candle. This will ensure that when you extinguish it, you're left with a perfectly flat top ready to carry on burning next time!We recommend burning your candle for at least 3-4 hours each time (70g at least 2 hours).
Sometimes I get a black, sooty residue inside the glass after a burn
Can I re-use my candle glass?
If you have any other questions, please don't hesitate to drop us a line to email@example.com, and we'll do our best to answer.